At least half of all medical equipment in low-income countries is broken or out-of-use: some of it old and no longer operable, some donated and built for different infrastructure, some simply missing a part that isn’t available locally. The result is a shortage of functional medical technology that leaves doctors and nurses without the tools they need to deliver high-quality healthcare.

We’ve set up distribution and service hubs across East and West Africa to ensure that our products remain reliable and cost-effective throughout their lifespan.

Gradian works with a global network of distribution companies and local technicians to support our products. We rely on these regional teams to distribute and install our products, prevent and repair equipment failures, store and provide spare parts, and safeguard the use of our machines for years to come.

For every machine we install, we provide an on-site orientation for the hospital’s maintenance staff and guarantee a three-year service warranty carried out by regional technical teams, including:

  • Annual preventive maintenance
  • Access to locally-stored spare parts
  • Timely repairs and troubleshooting
  • 24/7 remote support through email, phone, and WhatsApp

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