The Gradian Model

Whether you live in New York or Nairobi, London or Lagos, medical equipment should be designed appropriately, serviced locally, and used effectively. To ensure that happens, we’ve established in-country distribution networks to support our products wherever we work. Our approach is guided by a philosophy that healthcare is often only as good as the providers and equipment needed to deliver it, so we've built a business model around four interconnected offerings:
1) Technology
2) Distribution
3) Product Training
4) Customer Service

Technology

Our products are built to withstand some of the most challenging clinical settings in the world. With rugged construction and user-centered functionality, our technology can be operated confidently by health providers in all environments – particularly those where elements like heat, humidity, and dust often wear down conventional equipment.

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Distribution

Every market is different, so it’s important to rely on in-country distribution partners who know how to navigate them efficiently and ethically. Our distribution network of local companies and entrepreneurs is experienced in delivering, installing, and supporting capital equipment in a wide range of countries.

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Training

Product training is crucial whenever a new technology is introduced at a health facility. Gradian's commitment to our customers includes on-site clinical and technical training to ensure that all new users are confident operating our equipment.

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Customer Service

Our products are designed to be rugged and long-lasting, but like all medical devices, they require maintenance and occasional service. Gradian guarantees timely after-sales support from local technicians certified on our technology and equipped with the tools and spare parts for reliable customer service.

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